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Lead push

Your CRM calls POST /api/v1/leads (or /events). Ondial does not pull CRM contacts for the Public API path unless you also use dashboard CRM integrations separately.

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Inbound CRM read

After wiring Sheets / Zoho / Custom API on an inbound agent (dashboard or HMS inbound APIs), call
POST /api/v1/inbound-agents/{id}/crm/lookup to look up order/person data with your API key (no live call). Hospital platforms that own doctors and booking: Healthcare HMS integration. Use your branchId / doctorId and HTTPS webhook — not sample placeholder IDs.

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Status webhooks

In API Access → Notifications, register an HTTPS URL. Ondial posts signed events:
  • call.status
  • whatsapp.status
  • email.status
  • followup.scheduled
  • contact.cancelled
Verify X-Ondial-Signature = HMAC-SHA256(secret, raw body). Dashboard CRM OAuth (HubSpot, Shopify, etc.) remains a separate product path — not part of public campaign CRUD.