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POST
CRM lookup for inbound agent
Wire CRM in Dashboard → Inbound setup. found: false is still HTTP 200.

Authorizations

Authorization
string
header
required

Paste only your API key (ond_live_… or ond_test_…). Do not type the word Bearer — the playground adds it.

Path Parameters

id
string
required

Body

application/json
useCase
string
required

Also accepts use_case (e.g. order_lookup).

Example:

"order_lookup"

use_case
string
phone
string
Example:

"+919876543210"

orderId
string
Example:

"ORD-123"

order_id
string
awbNumber
string
awb_number
string

Response

Lookup result (found or not found)

useCase
string
required
found
boolean
required
row
object

Present when found is true